Data Protection Complaint Policy

Data Protection Complaints Policy

Should you wish to make a complaint
Of course, we work hard to ensure you won’t have to, but if you do, please review
our data protection complaints procedure below.
If you have any concerns about how we have handled your personal data, please
contact our Data Protection Officer, Dilys Hart, by email or post using the contact
details provided below:
Email: dhart@insight-law.co.uk
Post: Insight Law, Second Floor, Unit G Copse Walk, Cardiff Gate Business Park,
CF23 8RB.
We will acknowledge your complaint within 30 days of receipt. If you have not
already received a copy of this policy, we will provide one at that time.
We take data protection complaints seriously and are committed to investigating
concerns thoroughly, fairly and without undue delay. We will keep you informed of
progress where appropriate and as soon as reasonably possible we will provide a
written response setting out the outcome of our investigation and any action taken or
proposed.
If you remain dissatisfied with our response, you have the right to raise your
concerns with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk